Mt5 Privacy Policy — Platform User Data Protection

Information We Collect

When you use the mt5 platform, we collect several categories of information to ensure the service operates safely and efficiently. The types of information collected are as follows:

Account Information

During registration, you are asked to provide a username, password, Malaysian phone number, and date of birth. This information is used to verify your identity and ensure that only individuals aged 18 and above can register.

Device & Browser Information

Mt5 automatically collects technical information when you access the platform, including device type, operating system, browser version, IP address, and screen resolution. This data is used to optimise how the platform displays on your device and to detect any suspicious activity.

Local Payment Information (MYR)

For deposits and withdrawals in Malaysian Ringgit (MYR), we collect information related to your chosen payment method — such as your TNG eWallet account number, Maybank or CIMB bank account number, and transaction records. We do not store credit card details directly; all transactions are processed through secure payment gateways.

Cookies & Usage Data

The mt5 platform uses cookies and similar tracking technologies to record user preferences, login sessions, and usage patterns. Usage data such as pages visited, time spent, and in-platform actions are collected to improve the overall user experience.

How We Use Your Information

All information collected by mt5 is used solely for the following purposes:

• Account management: Verifying identity, processing logins, and maintaining user account security.
• Transaction processing: Facilitating MYR deposits and withdrawals, and maintaining accurate transaction records.
• Customer support: Allows the mt5 support team to assist you with enquiries or technical issues based on your account records.
• Platform improvement: Analysing usage patterns to improve interface design, loading speed, and mobile experience.
• Legal compliance: To fulfill reporting or investigation requirements requested by legitimate authorities.
• Fraud prevention: Detecting and preventing unauthorised activity, money laundering, or platform abuse.

Mt5 does not use your information for third-party marketing purposes without your explicit consent.

Sharing Information with Third Parties

Mt5 does not sell, rent, or disclose users' personal information to third parties for commercial purposes. However, there are limited situations where information may be shared:

• Payment providers: Required transaction details are shared with payment gateways such as TNG and bank processors to complete your MYR deposits or withdrawals.
• Technical service providers: Vendors who help us operate the platform (e.g. server hosting, analytics) may access limited data within the scope of their service agreements with mt5.
• Legal requirements: If directed by Malaysian authorities through valid legal process, mt5 may be required to disclose certain user information.

All third parties involved are bound by data confidentiality agreements and are prohibited from using your information for any purpose beyond what has been specified.

User Rights — Access, Correction & Deletion

As an mt5 user in Malaysia, you have the following rights regarding your personal data:

Right to Access

You have the right to request a copy of the personal information we hold about you. Requests can be submitted by email to the mt5 support team at [email protected]. We will respond within 14 business days.

Right to Correction

If your personal information on mt5's records is inaccurate or out of date, you have the right to request a correction. Basic details such as your phone number and email can be updated directly through your account settings.

Right to Deletion

You may request the deletion of your account and personal data by contacting the mt5 support team. Please note that financial transaction records may need to be retained for a specified period to comply with applicable legal requirements.

Policy Changes & Notice

Mt5 reserves the right to update this Privacy Policy from time to time. Users will be notified of any material changes via in-platform notices or email before the changes take effect. The date of the most recent update is always displayed at the top of this page.